Achievements of the Board of Grievances 2025: 5.3 million judicial transactions
The Board of Grievances announced a significant leap in its performance indicators for 2025, having completed more than 5.3 million judicial procedures. This achievement reflects the success of the strategic plans adopted by the Board to enhance the efficiency of the administrative judicial system and ensure the swift resolution of disputes, thus upholding the principle of prompt justice.
Details of the 2025 record-breaking figures
The annual operational report revealed that the Judicial Operations Management Center successfully executed a total of 5,348,020 judicial procedures with high accuracy and efficiency. These procedures encompassed a wide range of services, from electronically registering cases and transferring requests between different judicial departments to delivering final judgments to litigants. These figures, in the millions, not only reflect the scale of the workload but also underscore the capacity of the court's technological infrastructure to handle and process the massive influx of judicial cases without delay.
Digital transformation and keeping pace with the Kingdom's Vision 2030
This achievement cannot be viewed in isolation from the broader context of technological development in the Kingdom. Over the past few years, the Board of Grievances has fully automated its procedures, leveraging national digital transformation initiatives stemming from the Kingdom's Vision 2030. The Board's digital platforms have contributed to transforming judicial work from a traditional paper-based system to a smart, electronic environment, thereby reducing litigation time, saving time for beneficiaries, and enhancing procedural governance and transparency.
The economic and social impact of administrative justice
These figures are particularly significant when considering the role of administrative courts in fostering a favorable investment climate and safeguarding rights. The swift resolution of administrative cases enhances investor and individual confidence in the justice system and underscores the rule of law. The Board of Grievances' capacity to process millions of cases annually translates into greater stability in administrative and commercial transactions, positively impacting economic development and social stability in the Kingdom.
Enhancing the user experience and effective communication
The achievement was not limited to purely judicial processes, but extended to improving the user experience. The report documented 359,370 effective communication interactions between the center and users across various digital channels. The Judicial Process Management Center operates within an integrated operational system that relies on continuous monitoring and data analysis, aiming to overcome obstacles and facilitate access to justice, thus affirming that user satisfaction and the quality of outcomes are the true measures of a successful judicial institution.
