Delivery apps in Saudi Arabia are required to serve people with disabilities
In a significant step aimed at promoting digital inclusion, the Public Transport Authority , in close cooperation with the Authority for the Care of Persons with Disabilities , has mandated that all delivery companies and service providers in the Kingdom of Saudi Arabia urgently adapt their technological and digital systems. This decision comes in response to the specific needs of people with disabilities, ensuring their full and independent access to digital services without the need for external assistance.
Context of the decision and Vision 2030
This decision is not an isolated event, but rather part of a comprehensive strategic framework aligned with the goals of Vision 2030 , specifically within the Quality of Life Program, which aims to empower all segments of society. The Kingdom has made significant strides in the digital transformation of both the public and private sectors, and this step will bridge the digital divide and ensure that the technological advancements in the logistics sector are accessible to everyone. Historically, digital services have sometimes lacked universal accessibility standards, creating obstacles for a large segment of society, a situation that regulatory bodies are now working to rectify through binding legislation.
Details of the regulatory obligation
This step comes in implementation of the executive regulations for delivery services, which explicitly stipulate the need for companies to adapt their technological systems. This includes modifying user interfaces (UI) and user experience (UX) to be compatible with assistive software used by people with disabilities, such as screen readers, voice command systems, and color contrast adjustments for the visually impaired. The decision aims to ensure that all segments of society can access and use digital platforms effectively.
Social and economic impact
This decision is expected to have a wide-ranging positive impact, not only locally but also as a regional model for "inclusive digital accessibility." Socially, this approach empowers people with disabilities to fully meet their daily needs for food, drink, and other necessities, thereby boosting their confidence and integration into society. Economically, integrating this important segment will expand the customer base for delivery applications, benefiting businesses and the digital economy as a whole.
Compliance with national standards
The new decision requires service providers to raise their level of compliance and technical alignment to the highest national standards and applicable legislation. Through this requirement, the authority aims to improve user experience and enhance the quality of services provided via user-friendly and highly efficient digital solutions. Disability will no longer be a barrier to accessing logistical services, as relevant authorities affirm that technology exists to serve humanity—all of humanity—without exception.
