The Board of Grievances is developing the services of the Mu'een platform by surveying beneficiaries' opinions
In a move aimed at enhancing the efficiency of digital judicial services, the Board of Grievances , represented by its Digital Judicial Operations Center, announced the launch of a public opinion survey to gather feedback from users on the "Judicial Application Submission Service" available through the Mu'een digital platform . This initiative is part of the Board's ongoing efforts to improve user experience and enhance the quality of services provided to litigants.
Survey objectives and improving the user experience
The survey primarily focuses on measuring the satisfaction of direct users with the application procedures, including the ease of uploading required documents and the system's technical responsiveness. Through this initiative, the court aims to identify any technical or procedural challenges that lawyers and litigants may encounter while using the platform, in order to address them and develop appropriate solutions that ensure the smooth functioning of the judicial process.
Maeen platform and the journey of digital transformation
The Mu'een digital platform is a cornerstone of the digital transformation of administrative justice in the Kingdom of Saudi Arabia. Since its launch, the platform has revolutionized litigation procedures by automating them from case registration to the issuance of judgments and the electronic receipt of copies. This initiative aligns with the goals of the Kingdom's Vision 2030 , which focuses on activating e-government and enhancing performance efficiency in the public sector. The Board of Grievances has successfully converted all its transactions to fully electronic systems, contributing to reduced litigation time and saving time and effort for beneficiaries.
The importance of community participation in developing the judiciary
This survey is particularly important as it reflects the Board of Grievances' strategy of engaging beneficiaries in the development process. The Board considers public opinion and feedback a key enabler for improving the judicial environment. The anticipated impact of this development extends beyond the technical aspects, encompassing the strengthening of transparency and efficient justice principles, as stable and seamless digital services contribute to ensuring that rights are accessible to their rightful owners in the easiest way possible.
An invitation to participate in shaping the future of justice
In closing, the Board of Grievances renewed its call to all beneficiaries of its services to actively participate in this survey, stressing that all proposals and observations will be studied and analyzed by specialists to translate them into tangible improvements on the ground, in order to achieve the aspirations of the wise leadership for a globally advanced and distinguished administrative judiciary.
