31,000 people benefited from guidance services at the Prophet's Mosque during Ramadan
The General Presidency for Religious Affairs at the Prophet's Mosque, represented by the General Administration for Answering Questions, achieved a significant accomplishment during the first week of Ramadan, with over 31,004 visitors and worshippers benefiting from the guidance and awareness services provided within the Prophet's Mosque. These efforts are part of a comprehensive plan aimed at facilitating the performance of religious rites and enhancing religious awareness among those visiting the Two Holy Mosques.
An integrated service system in 11 international languages
The Presidency explained that the services provided are not limited to direct guidance, but also include a sophisticated technological and human system operating around the clock. Inquiries are answered in 11 international languages to ensure that visitors of diverse nationalities and cultures receive accurate information. Service channels are varied, including the toll-free number (8001111935), field service points located throughout the Prophet's Mosque, as well as interactive screens and smart applications that keep pace with the digital transformation in serving the pilgrims.
The historical and religious depth of guidance in the Prophet's Mosque
Religious guidance at the Prophet's Mosque is an extension of a great historical legacy, as the mosque has been a beacon of knowledge and guidance since the time of the Prophet. Today, the Kingdom of Saudi Arabia is working to institutionalize this role through the General Presidency for Religious Affairs, ensuring that fatwas and guidance are provided according to a moderate and balanced approach, based on the Quran and Sunnah. These services become even more important during the blessed month of Ramadan, given the large numbers of pilgrims and the increased demand for Umrah and visits, which necessitates intensified efforts to organize the flow of information and correct misconceptions.
Harnessing technology to serve visitors
In light of the technological advancements taking place in the Kingdom, and in line with the goals of Vision 2030 to serve pilgrims, modern technologies have been integrated into the guidance system. Digital kiosks and interactive screens allow visitors to obtain immediate answers regarding Umrah rituals, the etiquette of visiting the Prophet's Mosque, and the rulings related to fasting and i'tikaf (seclusion in the mosque). This digital transformation effectively contributes to reducing crowding at fatwa offices and provides a more tranquil and convenient spiritual experience.
Positive impact on visitor experience
These services directly enhance the visitor experience, providing worshippers and pilgrims with clear answers to their religious inquiries, thus alleviating any confusion or doubt regarding their religious practices. The figures recorded during the first week of Ramadan underscore the high level of trust visitors place in these services and the exceptional readiness of the qualified personnel deployed by the state to serve Muslims in the second holiest site on Earth.
