The Ministry of Hajj and Umrah in the Kingdom of Saudi Arabia announced its exceptional achievements for 2025, reflecting a radical transformation in the system for serving pilgrims. These results are the fruit of diligent institutional work aligned with the objectives of the "Guests of God Service Program," one of the most important programs of the Kingdom's Vision 2030, which aims to facilitate the hosting of pilgrims to the Two Holy Mosques and provide them with the best possible services.
Significant leaps in the number of Umrah pilgrims and satisfaction rates
In reviewing the figures, the Ministry revealed that it had issued more than 12.4 million Umrah visas to beneficiaries from 172 countries, a number reflecting the full recovery and accelerated growth of the Umrah sector compared to the past three years. This achievement was not limited to quantity; it was accompanied by a significant increase in quality. The satisfaction rate among Umrah pilgrims reached 94% , while the overall Hajj satisfaction index jumped from 74% in 2022 to 91% during the 1446 AH Hajj season, confirming the success of the operational plans and the continuous improvements made to the Hajj and Umrah journey.
Digital transformation: "Nesk" leads the way
The year 2025 witnessed the consolidation of the "Smart Hajj" concept, with technology playing a pivotal role in this success. The number of users of the "Nusk" app exceeded 40 million, making it the largest and most important digital platform in the Kingdom serving pilgrims. The "Nusk Card" also proved its effectiveness by providing services to more than 1.6 million pilgrims, recording 5 million digital scans. This directly contributed to improving crowd management and facilitating the movement of pilgrims between the holy sites. In recognition of its digital excellence, the Ministry received six international ISO certifications for the sixth consecutive year.
Early planning and international cooperation
From an organizational standpoint, the Ministry established new standards in early planning, finalizing bookings for over one million pilgrims' camps 40 days before the season—a precedent that significantly enhanced preparedness. Agreements were also signed with 77 Hajj affairs offices, reflecting the depth of international cooperation to ensure the comfort of pilgrims before their arrival in the Holy Land. These efforts were accompanied by extensive awareness campaigns, including the distribution of 20 informational kits in 14 international languages.
Humanitarian aspect and staff training
The Ministry did not neglect the humanitarian aspect, as the "Happiness Team" implemented more than 3,000 field initiatives, and the "Nusk Care" centers contributed to reducing cases of lost pilgrims by 68%. To ensure the sustainability of quality, the Ministry invested in human capital by providing more than 319,000 training slots for employees within the system, in addition to training one million pilgrims in their home countries before their arrival, to ensure a smooth and safe spiritual journey.
