Developing the courtyards of the Two Holy Mosques: Smart services for the comfort of visitors
The General Authority for the Care of the Two Holy Mosques continues its tireless efforts to enhance the services provided in the courtyards of the Two Holy Mosques, as part of a comprehensive strategic plan aimed at providing the highest levels of comfort and safety for millions of pilgrims, visitors, and worshippers throughout the year. These efforts are in response to the increasing number of pilgrims and in keeping with the latest global technologies in crowd management, operations, and maintenance.
Significant leaps forward in serving the guests of God
The courtyards of the Two Holy Mosques are no longer merely spaces for prayer and passage; they have been transformed into sophisticated architectural and technological marvels. The General Presidency for the Affairs of the Two Holy Mosques is working to create an ideal climate in these open courtyards, especially given the high temperatures during peak seasons. This is achieved through the operation of a vast network of advanced misting fans and highly efficient climate control systems that reduce temperatures and purify the air, providing visitors with a feeling of coolness and comfort while performing their rituals.
In a related context, the umbrellas of the courtyards of the Prophet’s Mosque represent one of the modern engineering marvels, as these giant umbrellas operate with smart automated systems that open and close according to climate changes and the movement of the sun, to provide wide shaded areas that protect worshippers from direct sunlight during the day, and maintain the heat at night, reflecting the great care taken in the minute details for the comfort of visitors.
Historical context and the Kingdom's Vision 2030
These successive developments are a continuation of a long history of care for the Two Holy Mosques since the founding of the Kingdom of Saudi Arabia. The Two Holy Mosques have witnessed the largest expansions in history, not only in terms of physical structures but also in harnessing technology to serve humanity. These current efforts are integrated with the objectives of the Kingdom's Vision 2030, specifically through the "Guests of God Service Program," which aims to facilitate the hosting of more pilgrims and ease access to the Two Holy Mosques, while providing high-quality services that enrich the religious and cultural experience of Hajj and Umrah pilgrims.
Smart organization and a safe environment
In terms of organization and crowd management, the Authority implemented meticulous engineering plans to ensure smooth traffic flow. Designated pedestrian and vehicle routes were established, along with smart, multilingual signage to guide visitors easily and conveniently. The Authority also paid special attention to vulnerable groups by providing dedicated pathways and prayer areas for the elderly and people with disabilities, supported by trained field teams to offer immediate assistance.
The security and service system is complemented by a modern lighting network that utilizes energy-efficient LED technology, lending a spiritual and aesthetic character to the courtyards. This lighting is managed through central control rooms. Simultaneously, cleaning and sanitization teams work around the clock using state-of-the-art equipment to ensure a healthy, disease-free environment. Blessed Zamzam water is also made available at chilled distribution points throughout the courtyards, guaranteeing access to this sacred water for every visitor.
This integration of advanced infrastructure, qualified human resources, and smart technologies reflects the Kingdom of Saudi Arabia’s firm commitment to serving Islam and Muslims, and harnessing all capabilities to ensure that the Two Holy Mosques remain an oasis of security, tranquility, and peace.
