The General Directorate of Passports in the Kingdom of Saudi Arabia has announced the official working hours for its departments and branches across the Kingdom during the holy month of Ramadan 1447 AH. This announcement comes as part of the annual preparations to organize workflow in a manner that aligns with the spirituality of the holy month and the needs of citizens and residents.
Context of organizing government work during Ramadan
Government sectors in Saudi Arabia, including the Ministry of Interior and the Passport Department, typically adjust their working hours during the holy month of Ramadan. This organizational measure aims to facilitate matters for both employees and the public, ensuring the uninterrupted provision of essential services while respecting fasting and worship. This adjustment reflects the administrative flexibility characteristic of service institutions in the Kingdom, guaranteeing that the interests of beneficiaries are not negatively impacted during this blessed month.
Details of passport office working hours during Ramadan 1447 AH
The General Directorate of Passports clarified the exact schedule for receiving visitors in the various branches, which is as follows:
- Passports Department, Al-Rimal District (Riyadh): Work is available from 10:00 AM to 3:00 PM, and an evening period from 9:00 PM to 1:00 AM, all days of the week.
- The passport office at Qasr Al-Hukm station receives visitors from Sunday to Thursday, from 10:00 AM to 3:00 PM, and from 9:00 PM to 1:00 AM.
- The passport office in Jeddah malls (Al-Serafi Mall and Al-Tahlia Mall): Working hours are from Sunday to Thursday, from 1:00 PM to 5:00 PM, and an evening period from 9:00 PM to 1:00 AM.
- The remaining passport offices in the regions and governorates: The official working hours are one period from 10:00 am to 3:00 pm, from Sunday to Thursday.
Digital transformation and its impact on services
In a related context, the General Directorate of Passports urged all beneficiaries to utilize the digital solutions provided by the Ministry of Interior through the Absher and Absher Business platforms and the Muqeem portal. This initiative aligns with the Kingdom's Vision 2030 for digital transformation and the automation of government services. These platforms allow for the completion of most passport procedures electronically, eliminating the need to visit branches and saving time and effort, while also reducing congestion at government offices, particularly during peak times in Ramadan.
Contact and Technical Support Service
The General Directorate of Passports emphasized the importance of utilizing the "Tawasul" service available through the Absher platform, which was specifically designed to address technical or procedural issues that might hinder the delivery of services electronically. This service serves as an effective channel to ensure the completion of transactions for citizens and residents without the need for in-person visits, reflecting the commitment of relevant authorities to enhancing performance efficiency and the quality of services provided to the public.
