Solving the problem of commercial registration in the Citizen Account and the steps for appealing

The Citizen Account Program in Saudi Arabia has clarified the procedures for handling ineligibility cases resulting from the primary beneficiary or a dependent having a commercial registration. This clarification comes as part of the program's commitment to ensuring that support reaches those who are entitled to it and guiding beneficiaries toward the correct methods for correcting their data to guarantee continued payments.

General context and importance of the Citizen Account program

The Citizen Account Program is one of the most important social and economic pillars in the Kingdom, launched to protect Saudi families from the direct and indirect effects of various economic reforms. The program aims to redirect government benefits to eligible groups, encourage responsible consumption, and ensure that support is provided fairly and effectively. Therefore, the accuracy of data, particularly regarding income and business activity, is a fundamental criterion for assessing eligibility and entitlement.

How to address ineligibility due to a business record

The program explained through its official channels and FAQ guide that the appearance of an ineligibility status due to the commercial registration requires the beneficiary to take one of the following two paths:

• First track (if an existing business exists): Income generated from this business activity must be disclosed, regardless of whether the record belongs to the primary beneficiary or a dependent. After disclosure, an appeal against the eligibility result can be submitted, and if the appeal is accepted, the beneficiary will be included in the next payment cycle.
• The second track (in case of inactivity): If the commercial registration is inactive or the beneficiary wishes to terminate it, the commercial registration must be officially cancelled. After cancellation, an appeal against the eligibility result can be submitted, and the program will verify the data and approve the application for inclusion in the next eligibility cycle.

The meaning of the request status "Completely completed with no attachments"

In a related matter, many beneficiaries are wondering about the meaning of the message that appears in the application status as "Completely submitted with no attachments." The program has confirmed that this is a positive status and means that the beneficiary has entered all the required data correctly, and that the relevant authorities do not need any additional supporting documents to verify the information, thus expediting the eligibility review process.

Steps to add additional income and update data

To ensure continued support and avoid interruption, the program emphasized the need to disclose any additional income. Beneficiaries can add their income sources through the following steps:

• Access the Citizen Account application and select "Beneficiary File".
• Go to the "General Data" tab.
• Click on the "Add a new source of income" option.
• Specify the type and source of income, and enter the monthly amount including allowances.
• Press the "Save" button to confirm the data.

Update your mobile number via the app

The program also offers high flexibility in account management, including changing the mobile number to ensure receipt of alerts and verification messages, through the following steps:

• Open the Citizen Account application and go to "Settings".
• Select the "Change Mobile Number" icon.
• Enter the new number and then the verification code sent to the phone.
• The process was completed successfully to ensure account security.

In conclusion, all beneficiaries are advised to review their data periodically and ensure its consistency with official sources to avoid any interruption in the financial support provided.