National Water Company: Pumping 11 million cubic meters daily during Ramadan 1447
The National Water Company announced its full technical and operational readiness for the holy month of Ramadan 1447 AH, revealing a strategic plan to distribute approximately 11 million cubic meters of water daily across various regions and governorates of the Kingdom of Saudi Arabia. This proactive step reflects the company's commitment to ensuring a reliable water supply and meeting the increased demand during the holy month.
Early preparations to meet peak demand
These preparations are of paramount importance given the radical shift in water consumption patterns during Ramadan, with peak demand concentrated in the evenings and during Suhoor (pre-dawn meal). This necessitates meticulous management of network pressures to ensure efficient water delivery to consumers. The company explained that it began planning for this season early by developing a comprehensive operational plan for managing the water system and its distribution, guaranteeing the continuity and reliability of service throughout the holy month.
These efforts are in line with the goals of the Kingdom’s Vision 2030 , which aims to raise the quality of life and ensure the sustainability of water resources. The company works in full coordination with the Saline Water Conversion Corporation and partners in the water system to ensure the smooth flow of supplies, reflecting the strength of the Kingdom’s water infrastructure and its ability to deal with peak seasons.
Human resources and modern technologies available around the clock
In detailing its operational plan, the National Water Company confirmed that it has prepared its human and technical staff to work in 24-hour shifts at its operations and control centers. This measure aims to provide real-time monitoring of pumping levels and immediate response to any emergencies. Specialized field teams have also been assigned for maintenance and operations, equipped with the latest machinery and equipment to address reports and resolve technical malfunctions in record time. Furthermore, the company has ensured maximum readiness at its filling stations to guarantee the availability of tankers as a rapid alternative solution when needed.
Digital channels for customer service
In line with its digital transformation and efforts to streamline services, the company encouraged its customers to utilize its advanced digital channels to submit requests or report outages and leaks. These channels include the National Water Company mobile application, the e-branch (e.nwc.com.sa), and the unified customer service number ( 8004411110 ), which is available 24/7. This digital system underscores the company's commitment to enhancing customer experience and ensuring a rapid response to their needs during the holy month of Ramadan.
