Saudi Arabia to receive 19.5 million pilgrims and Umrah performers with record satisfaction rates in 2025
The Kingdom of Saudi Arabia achieved an exceptional and unprecedented milestone in the Hajj and Umrah sector during 2025, welcoming 19.5 million pilgrims from around the world, setting record numbers that reflect the success of its operational and strategic plans. Official indicators issued by the National Center for Performance Measurement of Public Agencies (Adaa) revealed that the overall satisfaction rate exceeded 90%, confirming the efficiency and rapid development of the services provided to the pilgrims.
Historical context and ambitious vision
These figures represent the culmination of a long and historic commitment to the Two Holy Mosques. Since its founding, the Kingdom has placed serving pilgrims and Umrah performers at the forefront of its priorities, considering it an unwavering honor and responsibility. With the launch of Vision 2030, this commitment has transformed from a seasonal management approach to a comprehensive and sustainable institutional effort through the "Guests of God Service Program." This ambitious program aims not only to increase capacity to accommodate the growing numbers of pilgrims but also to bring about a qualitative leap in the pilgrim and Umrah experience, facilitating access to the Two Holy Mosques through the latest technologies and smart digital solutions that save time and effort.
High performance indicators and government integration
Detailed statistics revealed a 91% satisfaction rate among pilgrims and a 94% satisfaction rate among Umrah pilgrims, reflecting the high quality of life and services in the holy sites. These results were not accidental, but rather the product of tireless work and exceptional collaboration among more than 60 governmental and private entities, encompassing security, health, service, and logistics sectors, all working together as a unified system to ensure a smooth and safe spiritual journey from arrival to departure.
Economic, social, and international impact
The significance of this achievement extends beyond the religious and organizational aspects to encompass important strategic dimensions. Internationally, this success solidifies the Kingdom's leading position as a leader of the Islamic world and highlights its exceptional ability to manage millions of pilgrims efficiently and effectively, making it a global model for crisis and crowd management. Economically, the Hajj and Umrah sector contributes effectively to diversifying national income sources and strengthening the non-oil economy. Socially, the spirit of giving was embodied in the participation of more than 184,000 volunteers, reflecting the deep-rooted culture of welcome and hospitality inherent in Saudi society.
Enriching the cultural and spiritual experience
In an effort to provide a comprehensive spiritual and cultural experience, the relevant authorities have not overlooked the enriching aspect, developing and restoring 18 historical sites in Mecca and Medina that are connected to the life of the Prophet Muhammad (peace be upon him). This initiative aims to deepen understanding of Islamic history and enrich the visitor's journey, making their visit to the Kingdom an unforgettable experience that blends spirituality and knowledge, and strengthens the Muslim's connection to their holy sites and history.
In conclusion, these achievements confirm the commitment of the wise leadership - may God support it - to harness all material and human capabilities to serve those who visit the Sacred House of God, and to move forward towards achieving the ambitious goals of Vision 2030.
