The Saudi Ministry of Commerce has announced an urgent recall of a certain type of electric kettle available in local markets due to a serious manufacturing defect that could endanger consumer safety. This action is part of the Ministry's ongoing efforts to ensure consumer protection and monitor the quality of products offered in the Saudi market.
Background on consumer protection efforts in the Kingdom
Recall campaigns are an integral part of the regulatory system implemented by the Saudi Ministry of Commerce, which aims to withdraw any product proven to be non-compliant with approved standards or posing a risk to the user. Over the years, the Ministry has launched the specialized “Recall” electronic platform, which has become a primary resource for consumers to verify the safety of the products they own, from cars and electronics to children’s toys. These measures reflect the Kingdom’s commitment to applying the highest safety and quality standards, in line with global best practices in consumer protection, thereby enhancing confidence in the local market and protecting lives and property.
Details of the manufacturing defect and its potential impact
The Ministry explained in its statement that the recall includes an electric kettle of a specific brand, as technical tests and inspections revealed a defect in the design of the product's plastic base. This defect renders the base non-compliant with Saudi standards, which could lead to its melting with repeated use. Melting plastic not only damages the product but also significantly increases the risk of contact with internal electrical components, potentially causing electric shock to the user or, in the worst-case scenario, a fire. Therefore, the Ministry stressed the need to immediately cease using this type of kettle to avoid any potential accidents.
Procedures to be followed by consumers
The Ministry of Commerce urged all consumers who purchased the defective kettle to verify the product model and ensure it matches the information in the official recall notice. If the consumer confirms ownership of the recalled product, they should follow these steps:
- Immediately and completely stop using the kettle and disconnect it from the power source.
- Contact the supplier or authorized agent mentioned in the recall campaign.
- Arrange for the product return process and a full refund of the purchase amount, without requiring an invoice.
The ministry stressed the importance of consumers responding to these campaigns, noting that their safety is a top priority.
