Smart services in the Two Holy Mosques: Cooling and umbrellas for the comfort of pilgrims
The General Authority for the Care of the Two Holy Mosques continues its tireless efforts to provide a unique global model in crowd management and operational services, racing against time to transform the courtyards of the Two Holy Mosques into a smart and safe environment. These steps aim to ensure the highest levels of comfort and smooth flow for the millions of visitors and pilgrims who flock to them throughout the year, supported by continuous field efforts that prioritize the safety of visitors above all else.
A historic shift towards quality experience
The care of the Two Holy Mosques is no longer limited to massive construction expansions. In recent years, in line with the goals of the Kingdom's Vision 2030, the focus has shifted to "quality of experience" and humanizing the holy cities. This transformation is part of a comprehensive strategy aimed at facilitating the Hajj and Umrah pilgrimages, with the Kingdom harnessing all its technological and human resources to serve the guests of God. This reflects the Kingdom's leading role in the Islamic world and its ability to manage the largest human gatherings in the world efficiently and effectively.
Climate engineering and smart cooling technologies
In response to climate challenges and rising temperatures, especially during peak hours, the Authority has developed effective solutions to mitigate the effects of climate change. This is achieved through the operation of vast networks of advanced misting fans that cover extensive areas, contributing to a noticeable reduction in temperatures and improved air quality. In a striking architectural and engineering display, smart umbrellas dominate the courtyards of the Prophet's Mosque. These umbrellas, with their world-class designs, operate on a precise automated system that opens and closes according to climate changes and the sun's movement, providing ample shade for worshippers and complementing the landscaping and beautification efforts that enhance the visual and psychological comfort of the space.
Smooth movement and care for special needs groups
To ensure smooth traffic flow and facilitate the movement of millions of people, the Authority meticulously engineered pedestrian routes, supported by smart, multilingual signage to ease navigation. A profound sense of community is evident in the provision of dedicated pathways and services for the elderly and people with disabilities. These include thousands of manual and electric wheelchairs, as well as golf carts, accompanied by specialized field teams offering immediate support and assistance, ensuring their safe and comfortable arrival at their destinations to perform their rituals with ease.
Environmental sustainability and 24/7 sterilization
The meticulous care is complemented by an advanced, eco-friendly LED lighting system, managed by intelligent control systems to highlight the architectural beauty of the Two Holy Mosques and provide safe and comfortable lighting day and night. On the health and safety front, dedicated cleaning crews continuously perform automated washing and sanitization of the courtyards and arcades around the clock using environmentally friendly materials, while chilled Zamzam water is readily available at carefully distributed drinking points. These efforts are supported by well-defined emergency plans and precise alarm and monitoring systems, all backed by dedicated operations and maintenance teams working tirelessly to ensure the sustainability of these vital facilities according to the highest international standards.
