Your guide to Hajj and Umrah services through the Tawakkalna app for the guests of God
A digital revolution in service of the pilgrims
As part of ongoing efforts to facilitate the Hajj and Umrah pilgrimages, the comprehensive national application “Tawakkalna” provides five key services offered by the Ministry of Hajj and Umrah, specifically designed to enable pilgrims to perform their rituals with ease and peace of mind. This step comes as part of the comprehensive digital transformation underway in the Kingdom of Saudi Arabia.
Historical context and digital transformation of Vision 2030
Historically, managing Hajj and Umrah affairs relied heavily on paperwork and traditional field operations, posing a significant challenge as the number of pilgrims and Umrah performers increased annually. However, with the launch of Vision 2030, the Saudi leadership set a strategic goal of enriching the religious experience and facilitating the hosting of more Umrah pilgrims. This is where technology played a crucial role, with the "Tawakkalna" application evolving from a simple tool for managing health crises during the COVID-19 pandemic into a comprehensive national application offering over 650 government services, making it the primary digital companion for citizens, residents, and visitors.
5 essential services from the Ministry of Hajj and Umrah
Before the pilgrim begins his spiritual journey to the Two Holy Mosques, he can rely on the Tawakkalna application to access a range of dedicated services, which are:
- Live broadcast of the Two Holy Mosques: To connect Muslims spiritually with the holy sites around the clock.
- The Hajj Portal: The comprehensive platform for managing Umrah and visit trips.
- Submitting a transaction: To facilitate communication and completion of administrative procedures with the ministry.
- Nusuk Maps: Your spatial guide to navigating within the holy sites of Mecca and Medina.
- Nusuk: Direct link to the unified government platform for visitors to Mecca and Medina.
Key services of the Hajj portal
The rituals portal is considered the main hub for religious services in the application, providing:
- Issuing and reviewing Umrah and prayer permits in the Prophet’s Mosque with ease.
- Checking the reserved capacity indicator helps in managing crowds and choosing less busy times.
- Managing companion data to ensure that families and groups stay together in an organized manner.
- Tracking prayer times with extreme accuracy.
The application's impact locally, regionally, and internationally
The impact of these services extends beyond the local level, reaching regionally and internationally. Internationally , the application serves millions of Muslims from around the world, breaking down language barriers and streamlining complex procedures, thus facilitating their journey. Locally , the application contributes to improved crowd management efficiency, enhanced security and safety at the Two Holy Mosques, and reduced waiting times. Regionally , this experience positions Saudi Arabia as a leader among nations utilizing artificial intelligence and big data to serve gatherings of millions.
Integrated religious and humanitarian services
In addition to Hajj and Umrah services, the app offers extra features that enrich the daily lives of Muslims, such as highly accurate Qibla direction finding and a directory of imams at the Two Holy Mosques to follow the prayers. The app also includes the Holy Quran, and provides prayer times (Adhan, Iqamah, and Suhoor) for various regions of the Kingdom. Furthermore, the app addresses humanitarian needs by integrating with the “Ihsan” platform to facilitate charitable donations and orphan sponsorship through reliable and user-friendly digital processes, reflecting a comprehensive digital experience that contributes to improving quality of life and achieving the aspirations of Vision 2030.
