Tawakkalna app services for pilgrims in 19 languages: Your comprehensive guide
General context: Digital transformation in serving pilgrims
Throughout history, the Hajj pilgrimage has required considerable effort and extensive paperwork and on-the-ground organization. However, with the launch of Vision 2030, Saudi Arabia has undergone a radical transformation in the way government services are provided, particularly those aimed at pilgrims. Within this framework, the Saudi Data & Artificial Intelligence Authority (SDAIA) has emerged as a key player in digitizing services, making the performance of the rituals easier and more convenient. The Tawakkalna app for pilgrims one of the most prominent fruits of this transformation, having evolved from a simple health application during the COVID-19 pandemic into a comprehensive national platform serving citizens, residents, and visitors.
Tawakkalna app: A digital companion in 19 languages for the Hajj season of 1447 AH
In preparation for the 1447 AH Hajj season, the comprehensive national application “Tawakkalna” provided an integrated digital experience for pilgrims and Hajj workers. To ensure access to services for all nationalities, the application supports 19 international languages, covering most countries from which pilgrims come. These languages include Arabic, English, Indonesian, Hindi, Urdu, Turkish, French, Bengali, Persian, Malay, Russian, Chinese, Filipino, German, Dutch, Japanese, Italian, Spanish, and Portuguese. This linguistic diversity breaks down language barriers and ensures pilgrims can communicate with service providers with complete peace of mind.
Manage Hajj and travel permits with the click of a button
One of the most important services offered by the Tawakkalna app for pilgrims is permit management. Pilgrims can access the app in a few simple steps to view their Hajj permit card and permits to enter Mecca. The app also integrates with the unified digital platform for Hajj permits, "Tasreeh Platform," allowing users to view work permits, volunteer permits, and vehicle permits. This feature makes Tawakkalna a reliable digital tool that supports the smooth daily movement of pilgrims and facilitates the work of security and regulatory authorities in managing crowds.
Meeting the daily and spiritual needs of the pilgrim
The app's services extend beyond organizational aspects to encompass daily and spiritual needs. It allows users to listen to the Arafat sermon in various languages and offers a "Help Me" service for requesting medical assistance in emergencies through simple steps. Additionally, it provides weather updates for the holy sites, Qibla direction, prayer times, and access to the Holy Quran. Following the completion of Hajj rituals, pilgrims can book a visit to the Prophet's Mosque in Medina via the "Hajj Portal" service.
The local and international impact of the Tawakkalna application
This technological advancement has a significant impact on several levels. Locally, the application helps alleviate the burden on human resources, expedites emergency response, and enhances crowd management efficiency in Mecca and the Holy Sites. Regionally and internationally, the application reflects the Kingdom's bright image as a leader in technology and artificial intelligence, and underscores its ability to harness innovation to serve millions of Muslims from around the world, thus strengthening the Kingdom's soft power.
Numbers and statistics reflect success
The Tawakkalna app now offers more than 1,300 services in collaboration with over 350 government entities. These services span a wide range of sectors, including personal, family, educational, health, judicial, professional, tourism, and entertainment. Thanks to its high level of reliability, the app has surpassed 35 million users. It can be easily downloaded from official app stores (App Store, Google Play, AppGallery, Galaxy Store), making it the ideal digital companion for the Guests of God Service Program, one of the key initiatives of the Kingdom's Vision 2030.
