In a move reflecting the success of digital transformation strategies in the Saudi Arabian justice sector, the Board of Grievances, represented by its Digital Judicial Services Office, revealed recent statistics highlighting the significant engagement with its direct communication channels. The Board announced that the total number of requests and communications received through its "Book an Appointment with the President of the Board of Grievances" and "Contact the President of the Board of Grievances" services has exceeded 46,586 since their full digital launch in early 2020.
Promoting transparency and an open-door policy
This announcement reaffirms the Board of Grievances' commitment to transparency and the open-door policy adopted by the judicial leadership. These figures serve as a vital indicator of the ease with which beneficiaries can access the highest levels of the judicial administrative system, enabling them to submit their comments, complaints, and suggestions with ease and convenience, without the need for travel or the traditional bureaucratic procedures that were previously in place.
The context of digital transformation and Vision 2030
These figures cannot be viewed in isolation from the broader context of the digital transformation underway in the Kingdom as part of the Vision 2030 objectives. Over the past few years, the Board of Grievances has fully automated its procedures through the "Moeen" digital platform, transforming administrative courts from paper-based processes to a fully integrated digital work environment. Direct communication services with the Board's president are an integral part of this system, ensuring the quality of judicial outcomes and addressing any technical or procedural challenges that litigants may encounter.
The importance of services in supporting judicial decisions
The messaging and meeting services with the President of the Board of Grievances hold strategic importance that extends beyond simply receiving requests; they are among the most important pillars for supporting decision-making and enhancing the beneficiary experience. These channels allow the judicial leadership direct access to obstacles that may hinder the course of justice at various stages of litigation, whether they are procedural issues or technical challenges within the digital portal, thus directly contributing to improving the efficiency of work in judicial facilities and the speed of response to changes.
The leadership's commitment to direct communication
In this context, His Excellency the President of the Board of Grievances and Chairman of the Administrative Judiciary Council, Dr. Khalid bin Mohammed Al-Yousef, is keen to hold regular meetings with those who have requested them. These meetings take place through two channels: first, via video conferencing through the Board's digital portal, and second, through face-to-face meetings at the headquarters or during his inspection tours of administrative courts in various regions of the Kingdom. These meetings aim to reduce the effort and cost for beneficiaries and ensure their voices are heard quickly and efficiently.
Expected impact and future of administrative justice
The continued activation of these digital channels enhances beneficiaries' confidence in the administrative judiciary and reinforces the principles of efficient justice. Ultimately, these efforts contribute to the strategic objectives of the Board of Grievances, which aim to strengthen community engagement, improve the beneficiary experience, and enhance judicial and administrative processes, thereby supporting the Kingdom's global leadership in the field of administrative justice and digital government services.
