Citizen Account: Conditions for retroactive compensation and details of objections
The Citizen Account Program revealed important details regarding the mechanisms for retroactively compensating beneficiaries, clarifying the cases in which delayed financial entitlements are disbursed after the acceptance of objections, as part of the program's commitment to clarifying all procedures for beneficiaries to ensure they receive the support they are entitled to.
Retroactive compensation cases in the Citizen's Account
The customer service department on the "X" platform confirmed that retroactive disbursement of support is subject to specific controls depending on the type of objection submitted, and the cases have been divided into two main categories:
- Financial objections: If the beneficiary submits an objection to the amount of financial support and it is approved, the beneficiary will be retroactively compensated for the period in which he was entitled to support but it was not fully disbursed to him.
- Eligibility objections: If an eligibility objection is accepted, the beneficiary will be reinstated to the support lists in the next cycle. Regarding retroactive compensation in this case, the program clarified that it is not automatic but rather subject to individual case review, and disbursement is made according to the program's approved regulations and the decision of the relevant committee.
Historical background and importance of the program
The Citizen Account Program, which was launched in December 2017, is one of the most important pillars of the social protection system launched by the Kingdom of Saudi Arabia within Vision 2030. The establishment of the program came as a proactive step to mitigate the direct and indirect effects resulting from various economic reforms, such as correcting energy and water prices and implementing value-added tax.
The program’s importance and local impact lie in its ability to redirect government support to reach the most deserving groups, thereby enhancing the efficiency of government spending and protecting low- and middle-income families from price fluctuations, thus contributing to the social and economic stability of Saudi families.
Steps to view payment details
To make things easier for beneficiaries, the program has provided simple electronic steps through the official application to view all financial details, by following these steps:
- Log in to the Citizen Account application.
- Go to the beneficiary's file.
- Click on the menu at the top of the page.
- Select the "Account Statistics" icon.
Through this service, the beneficiary can find out the status of the last payment, the total amounts paid since registration, pending or returned payments, as well as the dependents' data.
The meaning of the payment status "None"
In a related context, the program clarified that a payment status indicating "None" means the total income of the beneficiary and their dependents exceeds the "ineligibility threshold" for support. This threshold varies from family to family based on the number of family members, their ages, and total monthly income. Beneficiaries can use the "estimated calculator" available on the website to confirm their eligibility amount.
