King Abdullah City for Atomic and Renewable Energy achieves 94% in the 2025 performance index

King Abdullah City for Atomic and Renewable Energy achieved a remarkable institutional accomplishment by obtaining a 94% rating in the general satisfaction index for its services, according to the results of the annual measurement cycle issued by the National Center for Performance Measurement of Public Agencies “Adaa” for the year 2025. This achievement reflects the remarkable development in the work system within the city and its keenness to apply the highest quality standards in serving beneficiaries.

"Outstanding" classification and accurate application of the methodology

The city's efforts culminated in achieving an "Outstanding" rating, the highest rating on the performance scale adopted by the "Performance" Center. This rating resulted from a full commitment to applying the center's rigorous and transparent measurement methodology. The city's services underwent a thorough evaluation according to the center's requirements, thus confirming the reliability of the results and enhancing the credibility of government services provided to the energy, research, and investment sectors.

The importance of achievement in the context of Vision 2030

This figure is not merely a statistical indicator; its significance stems from the strategic context in which the King Abdullah City for Atomic and Renewable Energy operates. As the entity responsible for developing the national energy mix and integrating atomic and renewable energy into the Kingdom's energy system, the efficiency of its institutional performance directly impacts the confidence of international and local investors and partners. This excellence aligns with the objectives of the Kingdom's Vision 2030, specifically the National Transformation Program, which focuses on enhancing government performance and improving the beneficiary experience as a fundamental pillar of development.

Culture of continuous improvement and customer experience

This performance reflects the city's unwavering commitment to a continuous improvement methodology. Not content with past results, the city has worked to enhance its procedures and increase the efficiency of its operational processes. City officials view the satisfaction index not as a final number, but as the outcome of a comprehensive experience that begins with ease of access to information and services, extends through speed of completion, and culminates in the quality of communication and technical support. This approach fosters added value and creates a work environment conducive to creativity and innovation in a vital sector like energy.

The role of the “Performance” Center in enhancing competitiveness

It is worth noting that the National Center for Performance Measurement of Public Entities (Adaa) plays a pivotal role in enhancing competitiveness among government entities through internationally recognized measurement tools. King Abdullah City for Atomic and Renewable Energy's achievement of this high score is a testament to its success in aligning its services with global best practices, thus contributing to realizing the wise leadership's aspirations for an effective government that prioritizes serving citizens and beneficiaries.