Ministry of Hajj achievements: 3.4 million readings of the Nusuk card and 80,000 tours
announced The Ministry of Hajj and Umrah a set of exceptional operational and service indicators recorded during the period from the beginning of Dhu al-Qi'dah to the sixth of Dhu al-Hijjah, as part of its continuous and tireless efforts to provide the highest quality services to pilgrims. These efforts aim to ensure the improvement of service quality and facilitate the performance of rituals with ease and peace of mind during the Hajj season.
Intensive field monitoring and superior care services
In a move reflecting the leadership's commitment to the safety and comfort of pilgrims, the Ministry explained that its field teams conducted more than 80,000 inspection tours. These tours aimed to monitor the readiness of services and ensure full compliance by all service providers with approved standards. In addition, the number of care services provided through the "Nusk" platform and application exceeded 173,000, directly contributing to enhancing the pilgrims' experience and meeting all their needs during their spiritual journey in the holy sites.
Nusuk Card: A digital transformation that facilitates the movement of pilgrims
recording the Nusuk card over 3.4 million scans across various verification points throughout Mecca and the Holy Sites. The Nusuk card, in both its paper and digital versions, serves as the official identification for pilgrims, facilitating their movement, enhancing crowd management efficiency, and preventing unauthorized pilgrimages. The Ministry's unified call center, accessible by dialing 1966, received over 154,000 calls, providing support and guidance in multiple languages around the clock.
Historical context and development of the service for pilgrims
Historically, since its unification, the Kingdom of Saudi Arabia has placed great importance on serving the Two Holy Mosques and their visitors. Hajj management has undergone radical transformations over the decades, shifting from traditional organization to full reliance on the latest smart technologies and artificial intelligence. This massive digital transformation, of which the “Nusk” platform is a key pillar, reflects the Kingdom’s commitment to harnessing technology to facilitate the experience for the millions of Muslims who flock annually from all corners of the earth to perform the fifth pillar of Islam.
The local and international impact of a successful Hajj season
The meticulous organization of the Hajj season has far-reaching implications. Domestically, it reinforces the Kingdom's position as a leader of the Islamic world and demonstrates the competence of its national personnel in managing the world's largest human gathering within a limited geographical and temporal space. Regionally and internationally, these stringent measures and advanced services provide pilgrims and their families back home with profound peace of mind, and underscore the Kingdom's ability to protect the guests of God and provide them with a healthy and safe environment.
Leading community and awareness initiatives
As part of its awareness efforts, the Ministry distributed over 670,000 informational materials and guides to inform pilgrims about regulations and instructions. More than 271,000 pilgrims also benefited from community initiatives implemented by the “Happiness Team,” humanitarian programs designed to enrich the pilgrim experience. These indicators underscore the integrated efforts of all government sectors to achieve the objectives of the Guests of God Service Program, one of the key programs of the Kingdom’s Vision 2030, aimed at enhancing the Hajj experience and improving the services provided.
