Explanation of the "Improvement Service" in Absher for submitting complaints to the Civil Status Department
As part of the Kingdom of Saudi Arabia's ongoing efforts towards comprehensive digital transformation and achieving the goals of Vision 2030, the Ministry of Interior continues to develop its electronic services to facilitate the lives of citizens and residents. The "Absher" platform is at the forefront of these efforts, offering the distinguished "Tahseen" service, which provides a direct and effective communication channel between beneficiaries and the Ministry of Interior's Civil Affairs Agency.
What is the “Improvement” service and how does it work?
The “Improvement” service represents a significant leap forward in the concept of government services, enabling users to directly submit their feedback and comments to the Civil Status Departments across the Kingdom's various regions and governorates. This service aims to streamline the process of submitting complaints, comments, and suggestions, thereby contributing to improved service quality and addressing any shortcomings.
The Absher platform explained, via its official account, that benefiting from this service requires simple and easy steps, which are:
- Log in to your account on the Absher electronic platform.
- Select the “My Services” tab.
- Click on the “Civil Status” icon.
- Select the “Improvement” service from the drop-down menu.
The importance of the service in the context of digital transformation
This service is not only important as a complaints mechanism, but also reflects the government sector's commitment to transparency and community engagement. By receiving suggestions, the ministry can accurately monitor beneficiaries' needs and develop procedures to meet their expectations, thus enhancing the efficiency of government performance and reducing the traditional bureaucracy that previously required field visits to gather feedback.
Family registry services... completing transactions with the click of a button
In addition to the "Improvement" service, the Absher platform offers a comprehensive suite of family registry services, eliminating the need for citizens to visit civil affairs offices. This saves time and effort and reduces traffic and crowding at government facilities. These services include:
- Issuance of a family record: A service dedicated to newly married citizens, where they can request the issuance immediately after the marriage contract is documented electronically.
- Family record update: Allows adding newborns or modifying marital status and updating data instantly.
- Request for a replacement for a lost document: In case of loss of the document, it can be reported and a new copy requested without the need to visit the offices and submit paper reports.
- Issuance of a replacement for damaged documents: This allows for the replacement of damaged documents through easy electronic steps.
How to access family registry services
To benefit from these services, the following path can be followed within the platform:
- Log in to the Absher platform.
- Choose “My Services”.
- Moving on to “Civil Status”.
- Click on “Family Registry Services”.
In conclusion, the “Absher” platform continues to consolidate its position as one of the most important digital government platforms in the Middle East, as it has been able to transform hundreds of traditional services into smart digital services, reflecting the great technological development that the Kingdom is witnessing on all levels.
