The Minister of Hajj and Umrah inspects the Kadana centers in the holy sites
Early preparations and continuous field monitoring
As part of ongoing efforts and continuous field monitoring to ensure the best possible services for pilgrims, His Excellency the Minister of Hajj and Umrah, Chairman of the Board of Directors of Kadana Development and Investment Company, inspected the performance enhancement centers in the Holy Sites. This inspection tour aimed to assess the complete readiness to serve the pilgrims during the Hajj season, reflecting the wise leadership's commitment to facilitating the performance of the rituals and providing a safe and comfortable environment.
Historical context and digital transformation in serving the pilgrims
Historically, the management and organization of Hajj seasons have witnessed tremendous developments over the decades. After operations relied heavily on traditional and manual procedures, the Kingdom of Saudi Arabia has entered a new era of comprehensive digital transformation. The company “Kadanah” was established as the executive arm for the development of the Holy Sites (Mina, Arafat, and Muzdalifah), with the aim of upgrading infrastructure and employing the latest technologies. This transformation is perfectly aligned with the objectives of Saudi Vision 2030, specifically the “Guests of God Service Program,” which seeks to create a qualitative shift in the Hajj and Umrah experience, transforming it from a mere concept to a lasting memory.
Malik Center: Integrated management and rapid response
The Minister's field visit included a stop at the "Malik" Center, dedicated to managing reports. He was briefed on the center's meticulous workflow mechanisms, which primarily aim to enhance operational efficiency in the Holy Sites. The center operates through a comprehensive central management system that ensures the swift processing of reports and high-quality coordination among all relevant government and private entities. The center implements precise operational mechanisms to improve performance, standardize report management, and analyze data to proactively address challenges. It receives reports, directs them to the appropriate authorities, and follows up until resolution, while also building an operational database that supports proactive planning and significantly reduces processing time.
“Tasleem” Center: Streamlining procedures and smart solutions
His Excellency the Minister of Hajj and Umrah also inspected the “Tasleem” center, whose pivotal role is to enhance the beneficiaries’ experience by providing integrated digital services to streamline the procedures for receiving and handing over camps in the Holy Sites. This center enhances the speed and accuracy of operations and improves site readiness. The center’s work is based on managing camp operations through a unified digital platform, developing a comprehensive website for services, and launching a smart application to facilitate procedures. In addition, a central database for information management has been established, and an advanced information security system has been implemented to expedite procedures and improve the efficiency of services provided to Tawafa companies and domestic and international pilgrims.
Local, regional and international impact
These technological and operational advancements are of paramount importance and far-reaching impact. Domestically, these projects contribute to strengthening the Kingdom's technological infrastructure, creating specialized job opportunities, and solidifying Saudi Arabia's position as a leader in managing massive crowds. Regionally and internationally, these efforts positively impact millions of Muslims worldwide who visit the Kingdom annually, as these advanced systems ensure they can perform their rituals in a safe, organized, and seamless environment. These state-of-the-art centers embody the commitment of the Kadana Company to enhancing services in the Holy Sites and transitioning towards smart digital solutions to guarantee the highest standards of reliability and security, reflecting the wise leadership's generous support in providing a seamless Hajj experience befitting the sanctity of the holy sites.
