The head of the Board of Grievances inspects the courts of Makkah and meets with beneficiaries

As part of ongoing monitoring of judicial proceedings and ensuring the quality of services provided to beneficiaries, His Excellency the President of the Board of Grievances and Chairman of the Administrative Judiciary Council, Dr. Ali bin Sulaiman Al-Ahaideb, conducted an inspection visit to the Board of Grievances Courts Complex in the Makkah Region. This visit aimed to assess the performance of the courts and judicial and administrative departments firsthand, and to guarantee the prompt administration of justice in accordance with the directives of the wise leadership.

Historical background and the role of the Grievance Bureau

The Board of Grievances is an independent administrative judicial body in the Kingdom of Saudi Arabia, established in 1373 AH (1954 CE) as a cornerstone of the Saudi judicial system. Its pivotal role lies in judicial oversight of the actions of administrative bodies and adjudication of disputes in which the administration is a party, thereby ensuring the protection of rights and freedoms and upholding the rule of law. Over the years, the Board has undergone significant development in its structure and jurisdiction, culminating in a comprehensive digital judicial system designed to facilitate access to justice.

Visit details and performance indicator monitoring

During his tour, Dr. Al-Ahaideb reviewed the workflow in the judicial departments and examined statistics and performance indicators reflecting the volume of cases received and their processing speed. He also met with judges and administrative leaders in the courts, listening to their work requirements and the challenges they face, and commending their efforts in organizing cases and responding promptly to beneficiaries. His Excellency emphasized the importance of maximizing the use of the digital services provided by the Diwan through the “Moeen” digital platform, which has significantly contributed to reducing litigation time.

The importance of the visit in the context of Vision 2030

This inspection visit comes at a time when the Kingdom is undergoing a comprehensive national transformation within the framework of Saudi Vision 2030, of which developing the judicial sector is a key pillar. Focusing on the efficiency of the administrative judiciary and the digitization of its services not only benefits local beneficiaries but also enhances the attractiveness of the Kingdom's investment environment regionally and internationally. An effective and transparent administrative judiciary gives investors confidence in the protection of their rights, thus contributing to achieving sustainable economic development. During the visit, His Excellency met with a number of beneficiaries who had requested a meeting through the digital portal, listened to their needs, and directed that the necessary actions be taken in accordance with the established legal frameworks.

Guidelines for enhancing service quality

At the conclusion of his visit, Dr. Al-Ahaideb emphasized the need to continue working diligently to fulfill the aspirations of the wise leadership in achieving excellence in performance and serving beneficiaries with the highest quality standards. He directed that all available resources and technologies be utilized to raise achievement levels, thereby contributing to a better quality of life and expanding opportunities. He affirmed that developing the administrative judiciary is an integral part of the Kingdom's ongoing progress and prosperity.