The mobile counter facilitates Hajj procedures for 1445 AH at Saudi ports of entry
What is a “mobile counter” and how does it serve the pilgrims?
In a move reflecting the Kingdom of Saudi Arabia's commitment to utilizing the latest technologies to serve pilgrims, the General Directorate of Passports announced the activation of a mobile counter at various international ports of entry (air, land, and sea) to receive pilgrims for the 1445 AH Hajj season. This innovative device aims to expedite and facilitate entry procedures for pilgrims, with a particular focus on serving the elderly and people with disabilities, and providing them with a comfortable access experience.
The "mobile counter," a fully integrated technological unit, allows pilgrims to complete their procedures at their locations without needing to go to traditional passport control counters. A passport officer approaches the pilgrim, and using the device, biometric data (fingerprints) is collected, a facial image is taken, and passport data is read electronically. This process takes only a few minutes, significantly reducing waiting times and easing the burden of travel for pilgrims, especially those requiring special assistance.
Historical background: The evolution of digital services in Hajj
This initiative was not a spur-of-the-moment decision, but rather a link in a long chain of development and modernization efforts undertaken by the Kingdom over the decades to manage and organize the Hajj season. Since its founding, the Kingdom has given the utmost priority to serving the Two Holy Mosques and their visitors. With global technological advancements, Saudi Arabia has adopted a digital transformation strategy as a fundamental component of its Vision 2030.
Recent years have witnessed the launch of several technological initiatives that have transformed the Hajj experience, such as the "Makkah Route Initiative," which allows pilgrims to complete entry procedures at airports in their countries of origin, and the "Nusk" application, which offers a comprehensive suite of digital services and smart cards for pilgrims. The "Mobile Counter" complements this system, underscoring a proactive approach aimed at achieving the highest standards of efficiency, comfort, and safety for the pilgrims.
The importance and expected impact of the initiative
Activating the "mobile counter" is of great importance on several levels. Locally, the device enhances operational efficiency at entry points and reduces congestion, positively impacting the flow of entry during the peak Hajj season. It also highlights the ability of Saudi personnel to handle the latest technologies and provide innovative services.
On the international level, this initiative sends a clear message about the Kingdom's commitment to providing an exceptional and accessible Hajj experience for millions of Muslims from around the world. Providing this advanced humanitarian service enhances the Kingdom's positive image as a leader in managing large crowds and gatherings, and sets a new standard in the use of technology for humanitarian and religious purposes, thus contributing to a more spiritual and comfortable Hajj journey for all pilgrims.
