stc wins the Best Customer Experience Award from the Communications Authority 2025
In a new achievement that underscores its leadership in the telecommunications and information technology sector, stc Group, the region’s leading digital enabler, has won two prestigious awards from the Communications and Information Technology Commission (CITC) for “Best Service Provider in User Experience” for 2025. The awards covered both mobile and fixed-line infrastructure services. Eng. Alian bin Mohammed Al-Wutaid, CEO of stc Group, received the awards from His Excellency the Governor of the CITC, Eng. Haitham bin Abdulrahman Al-Ohali, at a ceremony held in recognition of the Group’s excellence.
This recognition comes as part of the ongoing efforts of the Communications and Information Technology Commission (CITC) to enhance competitiveness in the Saudi market and improve the quality of services provided to users. These awards are based on precise performance indicators and comprehensive evaluation criteria that measure user satisfaction and ease of access to digital services, thus giving them significant credibility and importance within the sector. This achievement reflects stc's commitment not only to regulatory standards but also to exceeding customer expectations, which aligns directly with the goals of Saudi Vision 2030, which places digital transformation and improving quality of life at the heart of its priorities.
User experience is no longer just an added feature; it has become a cornerstone of success in the modern telecommunications world. A superior experience encompasses the entire customer journey, from the ease of subscribing to services, through network quality and stability, to the effectiveness of technical support channels and digital customer service. stc's success in both the mobile and fixed-line categories demonstrates the effectiveness of its customer-centric strategy and its continuous investment in developing its digital platforms and employing cutting-edge technologies such as artificial intelligence and data analytics to understand and proactively meet user needs.
Domestically, this win reinforces customer confidence in stc services and solidifies its position as a leading company in the Saudi market. It also sets a new benchmark for quality, stimulating healthy competition among other service providers for the benefit of the end consumer. Regionally, this recognition highlights the development of the Saudi telecommunications sector and presents stc as a role model in the region for digital innovation and customer focus. This award underscores the pivotal role the group plays in leading the digital transformation journey by providing robust infrastructure and innovative solutions that support the growth of the digital economy in the Kingdom.
In conclusion, this recognition is not the end goal, but rather an incentive for stc Group to continue its journey of innovation and development. It underscores the success of its significant investments in expanding 5G and fiber optic networks, which are the foundation for delivering a super-fast and reliable digital experience. The Group is expected to continue its efforts to provide integrated digital services and solutions that enhance the quality of digital life and support the aspirations of individuals and businesses in the Kingdom, in line with global best practices.
